Returns & Exchanges
At Cabot Creamery, we take pride in the quality of our award-winning dairy products; however, due to the perishable nature of cheese and butter, we cannot accept physical returns and instead offer replacements or refunds for items that arrive damaged or substandard.
Inspect Your Delivery
Upon arrival, please immediately inspect your package for any signs of damage or temperature compromise to ensure the product meets our freshness standards.
Document Issues
If there is an issue with your order, take clear photographs of the damaged packaging and the product labels to help our team process your claim efficiently.
Contact Customer Support
Reach out to our support team within 48 hours of delivery at [email protected] with your order number and the documentation gathered.
Resolution Process
Once your claim is verified, we will issue a full refund to your original payment method or ship a fresh replacement of your favorite Cabot products at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing